HR TEAMS LOVE LIVELY
Top rated on G2. Find out why.
Discover why employers give Lively five stars and read our reviews on G2.





HR TEAMS LOVE LIVELY
Top rated on G2. Find out why.
Discover why employers give Lively five stars and read our reviews on G2.
TRUSTED BY
Why Lively: The Lively Axis Platform
One platform Lively built and owns end to end
Most benefits platforms are licensed from another company or assembled through acquisitions. Lively built its own. Every Lively product runs on the Lively Axis Platform, technology Lively developed and owns, which connects balances, plan rules, claims, and support in one system.
This means fewer errors, faster fixes, and a program that requires less of your attention.
WHO WE SERVE
Employee benefits for every company size
Lively works for the small team offering its first HSA and the national employer running benefits for thousands. The platform is the same either way. What changes is the level of hands-on support behind it.
Small and mid-sized employers get a benefits program that launches without a big HR team behind it.
Enterprise employers get a dedicated Customer Success Manager and the depth to run benefits at scale.
Wherever your company sits on that range, you get the same platform and real people behind it.
ONE PLATFORM
One platform for every employee benefit
HR shouldn't have to manage multiple vendors just to offer competitive benefits. Lively gives employers one platform for the accounts employees use most with one dashboard for administrators and one app for employees. Nothing to reconcile between systems.
HSA
A top-rated health savings account with built-in investment options and claims technology that handles paperwork employees bring to HR.
FSA
Flexible spending accounts for health and dependent care, with automated claims processing, so employees and HR spend less time filing.
HRA
Reimbursement arrangements configured to your plan design, with eligible expense guidance embedded directly into employees' experience.
LSA
Customizable lifestyle accounts that flex to a program design and let employees spend confidently, with no confusion on what qualifies.
Commuter Benefits
Pre-tax commuter benefit accounts with flexible add-ons that adapt to how your employees actually get to work, however that may change.
MTA
Extended healthcare coverage for employees whose care requires travel, administered in the same place as every other benefit you offer.
BUILT FOR HR
Reduce HR administration workload
HR spends most of its benefits time on two things: employee questions and administrative work like reporting, file corrections, and compliance. Lively built tools for both.
The Lively AI Benefits Assistant answers employee questions directly, any hour, based on their actual account and plan details. Employees ask by text or voice, or upload an image, and 92% of routine questions are resolved without going to HR.
Dashboard AI compiles custom reports in minutes and flags data issues early, before they affect enrollment or payroll.
File Center locates a file discrepancy down to the exact cell and lets you correct it on screen, so you fix it once instead of resubmitting.
Nondiscrimination Testing includes workbook templates, finalized results within one week, and corrective actions if a plan needs adjustment.
Less of the routine work reaches your team, and what does reach them is faster to resolve.
WORKS WITH YOUR STACK
HR tech platform integrations that fit your systems
Lively connects to the HRIS, payroll, and benefits administration systems you already run. Enrollment changes and eligibility updates sync cleanly, and Lively takes existing files exactly as they are, with no reformatting on your end. Building and maintaining the connection is Lively's job, not your IT team's.
Lively also connects to 95% of major health, dental, and vision carriers, refreshing plan data in real time so reimbursements move without paper receipts, and fewer claims questions reach HR.
OPEN ENROLLMENT
Decision support for open enrollment
Open enrollment goes better when employees understand their choices. LivelyIQ reads your plan documents in seconds and turns them into a guided, personalized experience for each employee.
Personalized plan comparisons and total cost sheets
Projected tax advantages employees see before they enroll
Up to 50% fewer enrollment questions reaching HR
Higher enrollment, satisfaction, and pre-tax utilization
Employees who understand their options enroll at higher rates and need less help from HR.
Getting Started
Up and running in weeks, supported year-round
Most employers don't switch benefits providers because the new platform looks worse. They stay because switching sounds like weeks of reformatting spreadsheets and untangling failed-file emails. Lively removes both problems.
File Sync takes existing enrollment and contribution files exactly as they are, no reformatting required
File Center isolates a data error down to the exact cell, right inside the dashboard, instead of a failed-file email
Mid-year transitions are supported for FSA runout, commuter takeovers, and COBRA continuants, with minimal disruption to employees already mid-treatment
Employer Resource Center gives every employer change management templates and enrollment communication tools, so HR is not building a campaign from scratch
A single product launches in as few as 30 days. A multi-product bundle launches in 60.
See how much time your team could save
Low participation, employee confusion, and HR support demands can reduce the value of your benefits program and increase administrative workload.
Use this calculator to compare your current setup with industry benchmarks and outcomes employers often achieve after switching to Lively. In less than a minute, you can estimate potential tax savings, HR time reduction, and participation gains.
What this tool shows you:
Cost Comparison: See how your current costs stack up.
HR Time: Find out how many hours your team spends on support.
Tax Savings: See how much you save when more people sign up.
Run the calculator to see where you could save.

Disclaimer: This calculator provides illustrative estimates based on industry benchmarks and Lively’s internal data from FY23–FY25. Results are not guaranteed and may vary based on your company’s unique setup. This tool is for informational purposes only and does not constitute tax, legal, or financial advice. Lively disclaims any liability for decisions made in reliance on these estimates.
Service
Real people, one step away
95% or more of calls are answered by a real person in under 30 seconds, and 93% of inquiries are resolved in a single contact. Automation handles the routine. People handle everything else.
Employers with 250 or more benefits-eligible employees get a dedicated Customer Success Manager who stays with the account from implementation through every open enrollment cycle. Smaller groups work with a Customer Success team that provides the same year-round support.
Employees get support in English and Spanish, including written communications
FOR EMPLOYERS, BROKERS & HR TEAMS
Looking to offer Lively to your employees or clients?
Fill out this form, and we’ll be in touch within one business day.
Note: If you are an individual account holder or need personal support, please visit our Help Center.
Frequently Asked Questions (FAQ)
Which employee benefits can we offer through Lively?
Employers can offer HSA, FSA, HRA, LSA, COBRA, and commuter benefits through Lively. Every account runs on one platform, with a single dashboard for HR and one app for employees.
What benefits can employers offer employees pre-tax?
Employers can offer several pre-tax benefits, including HSA, FSA, HRA, LSA, and commuter accounts. Lively administers all of these on one platform, with a single dashboard for HR and one app for employees.
Does Lively connect with our HRIS, payroll, or benefits administration system?
Yes. Lively connects to the HRIS, payroll, and benefits administration systems an employer already uses, accepts existing files without reformatting, and builds and maintains each connection.
How does Lively reduce HR administration workload?
Lively reduces HR administration workload by resolving 92% of routine employee questions through its AI Benefits Assistant and giving administrators in-dashboard tools for reporting, file corrections, and plan guidance.
Can employees get benefits support without going through HR?
Employees reach the Lively AI Benefits Assistant any hour by text or voice, and connect to a Lively specialist in one step when they need a person. HR is no longer the first stop for routine benefits questions.
What size companies does Lively work with?
Lively serves employers of every size. Organizations with 250 or more benefits-eligible employees receive a dedicated Customer Success Manager, and smaller teams get the same platform with year-round support.
Does Lively handle compliance and nondiscrimination testing?
Lively provides Nondiscrimination Testing with workbook templates and finalized results within one week of census verification, along with corrective actions that help protect employers from compliance exposure.
Can one card cover every account we offer?
The Lively Smart Stacked Card carries HSA, FSA, HRA, LSA, and commuter benefits on a single card and routes each purchase to the correct balance automatically, which reduces declines and support tickets.
How does Lively compare to other employee benefits providers?
Lively differs from many employee benefits providers by building and owning its platform end to end rather than licensing it, which keeps support direct and updates uniform across every account.
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